Privacy Policy
How we collect, use and protect personal information.
1. Who we are
SyncOps Global Inc. ("SyncOps", "we", "us") is a federally incorporated Canadian corporation providing customer experience and business process outsourcing services. Our services are delivered with the support of our operations team in Pakistan. This policy explains how we handle personal information collected through syncopsglobal.ca and syncopscanada.com and in the course of our business.
2. Information we collect
- Information you provide: your name, corporate title, company, email address, phone number and any details you include in forms such as the Executive Briefing request.
- Information collected automatically: basic technical data such as browser type, device information and pages visited, collected through cookies and similar technologies.
- Client data: personal information we process on behalf of our clients is governed by the applicable client agreement, and we act on the client's instructions.
3. How we use information
- To respond to inquiries and schedule briefings or consultations.
- To prepare proposals and deliver contracted services.
- To operate, secure and improve our website.
- To comply with legal obligations.
4. Cross-border processing
SyncOps is a Canadian company with a delivery operation in Pakistan. Personal information may therefore be accessed, stored or processed outside Canada, including in Pakistan, and may be subject to the laws of those jurisdictions. We use contractual, organizational, physical and technical safeguards to protect information wherever it is processed. Specific data-handling arrangements for client engagements are set out in our service agreements.
5. Sharing of information
We do not sell personal information. We may share information with service providers who help us operate our business (for example, website hosting, form processing and scheduling tools), subject to appropriate confidentiality obligations, or where required by law.
6. Safeguards
We maintain security measures appropriate to the sensitivity of the information, which may include access controls, confidentiality agreements, encrypted connections and restricted facility access.
7. Retention
We keep personal information only as long as needed for the purposes described above or as required by law.
8. Your rights
Subject to applicable law, you may request access to, or correction of, your personal information, and you may withdraw consent to certain uses. To make a request, contact us using the details below.
9. Cookies
Our website may use essential cookies required for it to function and, with your consent where required, analytics cookies that help us understand how the site is used. You can control cookies through your browser settings.
10. Contact us
Privacy Officer, SyncOps Global Inc.
Email: privacy@syncopsglobal.ca
[Corporate mailing address]